Frequently asked questions about orders, shipping, and returns.
Where do you ship?
We ship worldwide to selected countries, including Norway and most international destinations.
How long does delivery take?
Norway: 2–5 business days
International: 5–10 business days depending on destination
Do you offer free shipping?
Yes, we offer free shipping on all orders within Norway over NOK 2990.
Will I have to pay customs or taxes?
International orders may be subject to customs duties, VAT, or import taxes depending on your country. These charges are not included in your order and are the responsibility of the customer.
Can I return my order?
Yes, you can return your order within 14 days of receiving it, as long as the item is unused and in original condition.
Do you offer exchanges?
We do not offer direct exchanges. If you need a different size or item, please place a new order and return the original item for a refund.
How can I contact you?
You can reach us at shop@stinasegergren.com and we aim to reply within 1–2 business days.
