We hope you love your order, but if something isn’t quite right, you are welcome to return it.
Return Policy
You have 14 days to return your item(s), starting from the day you receive your package.
A return label is not included in your package. To initiate a return, please email us, and you will receive a confirmation along with the return label via email.
Returns within Norway are free of charge – no return fee will be deducted from your refund.
For returns from outside Norway, return shipping is not covered by us.
To be eligible for a return:
The item must be unused, unwashed, and in its original condition.
All tags and hygiene stickers (if applicable) must be intact.
Swimwear must be tried on over underwear for hygiene reasons.
How to return:
Email us at shop@stinasegergren.com with your order number and reason for return.
You will receive return instructions and a return label via email.
Pack the item securely and use the return label provided.
Once we receive and inspect the item, your refund will be issued to your original payment method.
Exchanges
We do not offer direct exchanges. If you would like a different size or item, please place a new order and return the original item for a refund.
Important:
Returns must be shipped back within 14 days of receiving your order.
We reserve the right to reject returns that do not meet our return policy.
Original shipping fees are non-refundable.
If you have any questions, don’t hesitate to contact us at shop@stinasegergren.com.